Refund policy
REFUND & RETURNS POLICY
Updated 26/05/2023
A customer can request a full or partial return request, for any reason, within 14 days of receiving the order. Please contact us to do this.
If the goods are faulty or damaged on arrival, you can make a full or partial return request, within 30 days of receiving the order.
If your return request is accepted, you will have 14 days from the date of acceptance to return the items to us. Any returns outside of this period will not be accepted. In this circumstance we may return the items back to you or offer only a partial refund. This does not affect your statutory rights.
HOW CAN I REQUEST A RETURN OR REFUND?
- You will need to let us know of your return before you send it. You can only make a return request using the email address: contactus@toiletbombs.com
DO I HAVE TO PAY FOR POSTAGE?
You will have to pay return postage for your item, unless the return is for the following reason(s).
- Item is faulty or damaged upon arrival.
In this circumstance we will refund your return postage costs on receipt of the order. We expect your return postage to be of a reasonable cost and will not refund excessive postage costs. We suggest using a tracked service but do not reimburse for extra costs incurred through special or guaranteed services. You should email us the receipt of any return postage you are eligible to claim for to contactus@toiletbombs.com
WHAT GOODS ARE ELIGIBLE FOR RETURN?
To be eligible for a full or partial return with a full refund - minus return postage, you must make a request within 14 days of receiving the order. The item must be unused and in the same condition that you received it. It must also be in the original packaging.
To be eligible for a full or partial return with a full refund, including postage. You must make a request within 30 days of receiving the order. The item must be faulty or damaged upon arrival.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned outside of the conditions of this policy.
REFUND POLICY
If your return request has been accepted. You will be eligible for a refund when we receive the order. Once your return is received and inspected, we will send you an email to confirm your return and refund. You will then be issued the applicable refund for your order.
WHEN DO I GET MY REFUND?
Refunds are usually sent to the original method of payment for your order. The time frame for a refund depends on how you made your payment. Most refunds to debit and credit accounts will be processed within 3 - 5 working days. However, payments made from Paypal and some other accounts can take anywhere from 10 to 30 working days.
WHATS THE STATUS OF MY REFUND?
You will receive an email to confirm the processing of your refund. You can email us at anytime to check the status of your refund. However, once the refund has been processed, it is then up to the banks to make the funds available to you. If you haven’t received an expected refund yet, please check the recommended processing time has passed. If you have waited the correct amount of time for your refund, we suggest you check your bank or credit account next. If you’ve done all of this and you still have not received your refund yet, please contact us at: contactus@toiletbombs.com
